# Contact

Got a question about one of our guides, or a step that stopped working after a game update? The fastest way to reach us is through the discussion on this site. Every page here has a community discussion area, and that is where we read and reply. Ask there and other readers can see the answer too, which helps the next person stuck at the same server-check screen.

What to include

A short note with three things gets you a useful answer fast: which guide you were following, which device you are on (Android, iPhone, PlayStation, Xbox or PC), and what happened when it failed. "The app stops at the server check on airplane mode" tells us far more than "offline doesn't work". Please do not post your Konami ID password, or any password at all. Nobody from this site will ever ask for one.

What we can and cannot help with

We can help with the steps in our guides: setting up Exhibition, choosing difficulty, getting the mobile app open before a flight, and working out which menus need a connection. We cannot help with banned accounts, lost Dream Teams, refund requests, or problems inside the game itself. Those belong to Konami, and the official eFootball website is the right place for account support. We also cannot provide download files of any kind. This site guides, it does not host the game.

Before you write

One quick check saves us both time. Most "offline is broken" reports turn out to be an unfinished game update. Open the game while you are online, let it sit on the main menu for two minutes, and try airplane mode again before you message us. If it still fails after that, write in, and tell us you already tried it.

Corrections

eFootball updates often, and updates move menus and change how the app behaves at startup. If a guide here describes something you no longer see, flag it in the discussion and name the guide. We would rather fix a stale step than leave it sending people in circles. Reader reports are how most of our updates start.